Supported accommodation · 16–25 · Wales
Supported accommodation for 16–25s, across Wales.
Proactive support. Proven outcomes.
The Ember Project is a new, founder-led provider. We won't claim a track record we don't have yet. What we will put in writing: who runs the service, how fast we respond, and exactly what a young person gets — and you can hold us to all of it.
Emergency referral to a yes/no answer, any day of the week. Planned moves on your timescale.
Every house is in Wales — that's where we provide the service. We take referrals from any local authority across the UK.
Founder-led, with experienced support workers in every house. The person you commission from is the person accountable for it.
For placement teams
Refer a young person
Receipt confirmed by the founder within 1 hour. Yes or no within 4 hours, in writing, with reasons. Emergency move-in same day.
How referrals work →For support workers
Work with us
Support worker. The real version. No qualification needed to apply — we fund your Level 3 in your first year.
See the job →The referral promise
Referral to answer in 4 hours
No charge for referrals that don't proceed. The full process.
What we're for
Outcomes, not occupancy
A young person should leave us measurably more capable than when they arrived. Not just housed, not just safe — able to run a home, manage money, hold down college or work, and handle what adult life throws at them. Everything below follows from that.
We don't wait for a crisis to have the conversation. Every young person has an outcome-led plan from week one, and the work is driven by that plan rather than by whatever happened this week.
Flexible in the model — single occupancy through to fully staffed, matched to the young person rather than to whatever is empty. Consistent once they're in: the same named key worker, every week. Documented throughout, against the same framework each time so progress can actually be compared.
Support hours are set against the assessment and revisited at every review, not fixed for the life of a placement. When a young person is doing more for themselves, the evidence shows it and the hours follow.
How we evidence it → · What actually happens after you say yes →
Due diligence
Most of your checks, answered here
Three pages written so a commissioning team can rule us in or out before picking up the phone.
Our approach
We report change, not activity
A structured independence assessment on arrival, at every review and at move-on — with the evidence sent to you as standard.
The pathway in order →Services
Three service models
Single occupancy, shared light-touch and fully staffed. What each one is for, and how the rate is built.
Compare the models →Safeguarding
Our regulatory position, plainly
Where we stand on registration, safer recruitment, mandatory training, the policy framework and the complaints route.
Read it before you ask →Who we are
We're new. Here's why that's in your interest.
The Ember Project is small by design and founder-led in practice, not just on paper: the founder reads every referral, visits every house every week, and attends review meetings in person. Around that sits a staff team hired for experience and steadiness — people from care, hostel and youth work backgrounds, recruited safely and supervised every month.
We won't show you outcome charts yet, because we don't have years of data and won't invent it. What a new provider can offer that an incumbent often can't:
- Direct accountability. No layers to escalate through. If something goes wrong you call a founder, and the person you call is the person who can fix it.
- Capacity that's actually available. We're building occupancy, which means placements can start quickly rather than joining a waiting list.
- Nothing to unlearn. Our practice model was written this year, against the current statutory guidance, not retrofitted to it.
Scrutinise us. DBS certificates for the founder and every member of staff, safer recruitment records, insurance and policies are available before any referral is made. Visit any house unannounced. We'd rather you checked than took our word.